Rosalind Juttis

Keep them away from Moisture. We recommend preserving the product in ideal conditions. The space should be dry, clean, ventilated.

We shall not be responsible for any wear and tear of the footwear, if it does come in contact with moisture/ water. Clean the pair with a damp cloth to remove any dust / stain marks. We are not responsible for any issues that are a result of damage or normal wear and tear such as dirt, scuff marks, rips or scratches.

Shipping timelines: 3-5 days / Delivery: 2-4 days 

If you wish to claim any damages, you are required to provide a complete unboxing video of the package.
The claim must be raised within 12 hours of delivery or immediately upon receiving the package.

Please note:

• No claims will be entertained beyond this time frame.
• Every package is packed and sealed under CCTV surveillance, and we maintain video proof of each order leaving our warehouse.

Returns & Exchanges Policy

• Original Price Products: One-time free exchange.
• Sale Products: Exchange available.Reverse pickup: ₹200 Or ship at your own cost.
• Flat Price Sale /Clearance / Buy 1 Get 1 Offers: No returns or exchanges.
• If your suitable size is not available, a credit note will be issued.

⚠️ No Refunds: We do not offer cash/monetary refunds. Only credit notes will be issued in applicable cases.

📩 For all queries & exchange requests, please email us at threadstories77@gmail.com within 48 hours of delivery. Our team will respond within 48 hours.